Help
Answers to common questions. Can’t find yours? Write to us.
Ordering from a business
›Where is my order?
Open the link in your confirmation email, or sign in with the same email at Your account to see every order. The order page shows its status, pickup or delivery time and messages from the business.
›How do I change or cancel an order?
Send a message from your order page. If the business allows it, a Cancel button appears there until its cancellation deadline; deposits and refunds follow the business’s terms.
›Who do I pay, and is it safe?
You pay the business directly. Card payments are processed by Stripe; Tagura never sees or stores your full card number.
›How do I stop text messages?
Reply STOP to any text. You can turn texts back on by replying START.
›How do I delete my account?
Go to Your account and choose Delete my account. Businesses keep their own order records; ask them directly if you want those erased.
Running your business on Tagura
›How do I start?
Create a free account, pick your industry, and your ordering page is ready with example items you can edit. Add your logo and hours, connect Stripe to take cards, then share your link.
›How do I get paid?
Connect Stripe in Settings → Payments. Payments go straight to your bank through your own Stripe account. Without Stripe, orders are pay-later and you record payments yourself.
›What does Tagura cost?
Free has no monthly fee and a 2% fee on card payments. Pro is $49 a month with a 0.5% fee; Premier is $89 a month with no fee. Tips are never charged a fee. Every new business gets 14 days of Pro free.
›How do I stop getting overbooked?
Settings → Hours & limits: set opening hours, days off and daily or per-slot limits. Items can also have their own notice time and stock count.
›Can my team help?
Invite people in Settings → Team. Managers can do everything except money, plan and team; staff see the orders assigned to them.
›Can I take my data with me?
Yes. Settings → Data & privacy downloads orders and payments as spreadsheets, or emails you a full export at any time.